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Smartphone Troubleshooting

1) Smart Lock (Android): having to reset the “Trusted location” to keep screen unlocked for a set time
2) Battery Issues: close apps when not in use; turn off unnecessary functions, such as Bluetooth, 3G Data, Wi-Fi
3) Battery Charger Issues: turn phone off and clean the battery port; replace cable if cable is damaged or loose in port
4) Bluetooth Issues: switch off Bluetooth and then on to reset; Settings > Apps > Scroll > Bluetooth Share > Clear Cache
5) Camera Glitches: restart phone; make sure OS is updated
6) GPS Issues: restart phone; Settings > Location > Mode = High Accuracy
7) Caller can't hear you? text them and shutdown or restart phone and call them back. This happened to me recently.
8) Data Overages: Use Wi-Fi when available; Turn On Data Saver and Warning. Settings > Data Usage > Billing Cycle > Data Usage Warning
9) Spam/Robocalls: download an app to block these calls. Currently I'm using Mr. Number, which seems to work well enough.


What are robocalls?
Robocalls are phone calls with prerecorded messages.
These calls have increased in recent years because technology has made it cheap and easy for robocallers to make calls from anywhere in the world while hiding their identities by displaying fake Caller ID information.
Are robocalls illegal?
All calls with prerecorded telemarketing sales messages are illegal unless you agreed to be called.
Some non-marketing robocalls (such as political and charitable calls to wireline telephones) are authorized by law in most states, even if they are unwanted.
There are several smartphone apps that have free to help block robocalls (and unwanted text messages): Nomorobo, Hiya Caller ID and Block, RoboKiller, and Truecaller.
To Learn More visit the Federal Trade Commission (FTC) or the Federal Communications Commission (FCC).

Blocking Numbers

Scam, Spam, Robocalls, whatever you want to call them, are a nuisance and time wasting. Recently I myself have had a dozen or more in just a few days. Ok I have my number online for business and job contracts, so it’s kind of my fault. But wait a minute my number has been available for a couple years now, so why all of a sudden does it seem I’m getting bombarded with all these scam/robocalls. It’s an epidemic the media says. Ya no kidding.

Here are some reasons I found out that it’s getting worse by the day:
1) Technology made it easier to display deceiving phone numbers
    on a person caller ID.
2) Many scammers overseas, don’t worry about violating the law.
3) Fairly inexpensive to set up and take down a robocall network.
4) Phone companies resist technologies to effectively block illegal
Steps to take to help avoid the harassment of these calls:
1) Don’t answer the call with unfamiliar phone numbers
2) Don’t trust caller ID, can’t guarantee the displayed number is valid
3) Don’t follow instructions to get “removed” from a call list
4) Never call back and don’t get involved with them
5) Most importantly DO NOT give out any personal information
6) Block the number – for Android:
- click/tap Phone icon button > click/tap Recents;
- click/tap on the phone number you want to block;
- click/tap Detail;
- click/tap menu;
- click/tap Block number in popup;
- click/tap on one, CANCEL or BLOCK
To see your blocked number list: go to Phone > menu > Settings > Block numbers

Block number - for iPhone:
- click/tap on the ‘I’ next to the phone number you want to block;
- click/tap Block this Caller;

Loss Passcodes

Android 5.0 6.0 7.0 Devices

1) Visit the Find My Device site on your computer, laptop, or
    another device and log in with your Google account.
2) It will probably default to your current phone, but if you have
    multiple devices registered, you can select the correct
    device by clicking its icon and name in the upper-left corner
    of the page.
3) Click the Lock option on the left.
4) You’ll be prompted to enter a new password and confirm it.
5) Now you can go back to your Android device and enter
    your newly-created password to gain access.

Apple Devices synced to iTunes

1) Connect your device to the computer you synced with.
2) Open iTunes. If asked for a passcode, try another computer
    you've synced with, or use recovery mode. 
3) Wait for iTunes to sync your device and make a backup.
4) After the sync and backup have finished, click Restore
5) When you reach the Set Up screen while restoring your iOS
    device, tap Restore from iTunes backup
6) Select your device in iTunes. Look at the date and size of
    each backup and pick the most relevant one.

Android Devices not synced to iTunes

1) Connect your iOS device to your computer and open
    iTunes. If you don't have a computer, borrow one, or go to
    an Apple Authorized Service Provider. 
2) While your device is connected, force restart it: 
    - On an iPhone X, iPhone 8, or iPhone 8 Plus:
    Press and quickly release the Volume Up button.
    Press and quickly release the Volume Down button. Then,
    press and hold the Side button until you see the
    recovery-mode screen.
    - On an iPhone 7 or iPhone 7 Plus:
    Press and hold both the Side and Volume Down buttons
    at the same time. Keep holding them until you see the
    recovery-mode screen.
    - On an iPhone 6s and earlier, iPad, or iPod touch:
    Press and hold both the Home and the Top (or Side)
    buttons at the same time. Keep holding them until you see
    the recovery-mode screen.
3) When you see the option to Restore or Update,
    choose Restore. iTunes will download software for your
    device. If it takes more than 15 minutes, your device will
    exit recovery mode and you'll need to repeat steps 2 and 3.
4) Wait for the process to finish.
    Then you can set up and use your device.

Using Your Android Phone for a Main Computer

- Multi window split-screen mode: if you would like to view more than one app on the phone screen first use the minimize button (to the right of the Home button) and open the app again by using the maximize button (to the left of Home button); hold a finger on the “header” top bar of app then quickly tap on “Open in split screen view” message at the top. If you already have more apps out, open them with the maximize button, selecting one by holding a finger on the “header” top bar and quickly tapping on “Open in split screen view”. If you want a different app not out yet, open it by tapping on MORE APPS. You can resize each window by sliding the white dash in central double bar. When the split screen is still active an icon will show at the top of the closed app screen, to reactivate pull down the notification setting and under Multi window, it will say “Tap here to open” and “X” to close all. - Accessory support: USB* or via Bluetooth for mice, keyboards, gamepads. *You will need a USB OTG adapter cable (USB standard to micro USB). - Documents: editing, viewing and sharing of different types of documents ( .doc, .pdf ) One of my personal favorites of course, since there is one then one way to do this! So here goes. I don’t know about you but my documents are created on a computer or possibly a tablet. I’m going use Google Drive for this example, for one because it works great and is easy to use. When you open your cloud storage upload/import the document(s) from your computer, as in Google Drive: click/tap on My Drive, click/ tap on Upload File, find your File Name, click/tap on Open, then your file will upload. The next step is to open the file in an app for that type of file, such as, Adobe Reader for .pdf, Microsoft Word or Google Doc for .docx.

Android Smartphone Camera Gallery SD Storage Setup

To set up the phone to store Camera pictures to a micro SD card:
- open the Camera icon (button),
- open Camera Setting, "gear" button,
- open Storage location,
- set to (tap on) SD card,
Now pictures will be stored to the micro SD card.
To see how pictures are sorted in storage:
- open Gallery,
- open Albums,
- check to see if you have two listings of Camera in the Gallery,
- if so the picture(s) that have only a “small white outline of a camera” means internal storage, and the other Camera in the Gallery with both a small white camera and an outline of a disk means SD storage.
To transfer your picture(s) to an Album in the Gallery:
- tap on Camera,
- tap on the menu,
- tap on Edit,
- select pictures,
- tap on the menu,
- select Move to album (OR if you prefer to Create Album, see below),
- select the Album to Move To,
- message popup says: “Move completed.”
OR To Create an Album as a folder to transfer your pictures:
- tap on + Create album,
- enter a name for the album,
- change the location, tap on Internal storage,
- tap on SD card,
- tap on CREATE,
- message popup says "Move completed."

Smartphone Networking

To save money with data cost on your smartphone: use your home router for networking. To connect tap on Settings, then Wi-Fi, then you should see your router “name” to connect to (if not, key + Add Network and type in your Network (router) name). After finding the router, it will ask for your Password, so type it in and choose the “Auto reconnect” option to allow your smartphone to find the router each time you return home. Finally tap on CONNECT (for iPhone it is JOIN). If connection is successful you will see your network name and Connected below it (for iPhone you will see a check mark to the left).

A little help when choosing a new cellphone

Shop around first before you decide. First thing to consider is the service provider and if they will give you service on a phone bought at a retail store or if you have to purchase or lease a cellphone from them at their store. Which operating system or OS, Android or Apple. If you already have music and apps you just have to keep, then you need to stay with the same OS because they’re not compatible to transfer existing data. We have many choices in not only color and size but price. Wow we can spend quite a bit on our minicomputer smartphone. The cheaper models are just that cheaper. But even with a lesser quality camera, less pixels display screens, or older processors you may benefit from older type phones if all you want the phone for is for calls, text, email and some web browsing and download a few apps. Although not everyone needs the latest and greatest smartphone, so if you are just calling, texting and taking a few pictures opt for the regular cellphone without the extras expensive smarts. Oh and just a thought, I found out my sister didn’t have a smartphone when I sent her a text message with a few emoji and she said the message was “all blank”.